Work Type: Full-time
Location: Melbourne
Last date to apply: 26 Nov 2025
Kickstart Your IT Career as a Level 1 Service Desk Officer
Looking for an opportunity to grow your tech skills and make an impact? Join our team as a Level 1 Service Desk Officer and become the go-to person for IT support and administration.
This is your chance to gain hands-on experience, work with internal and external IT teams, and support key business activities – all while building your professional confidence.
What You’ll Be Doing:
Answer incoming support calls and triage tickets; delivering client-focused support and troubleshoot issues
Perform user access tasks and process new hire/exit workflows.
Collaborate with internal and external IT support teams to resolve issues.
Use technical know-how to resolve complex problems and document knowledge.
Stay organised while balancing urgent requests with scheduled tasks.
Contribute ideas that improve processes and service quality.
Occasionally work specific shifts (07:30–16:00 or 09:30–18:00) to support on-site business needs.
Who We’re Looking For:
Strong communication and problem-solving skills.
A customer-focused mindset with attention to detail.
Ability to work in-office at least 3 days per week.
Adaptable and eager to learn in a fast-paced environment.
Collaborative team player who shares knowledge and continuously looks for better ways of working.
Ready to take the next step in your IT career? Apply now and join a team that values growth and collaboration!
Send your CV and cover letter, with Email Subject: Level 1 Service Desk Officer – to Talent.AcquisitionAPAC@ifminvestors.com by 26 November 2025.
Other important information
| EXPERIENCE | Minimum of 6 months – 1 years’ customer facing experience in a retail or corporate environment. | ||
| QUALIFICATIONS | Qualifications in IT or related study. The following are advantageous; – An IT tertiary qualification including Windows and Networking subjects – Microsoft or CompTIA certifications in the desktop environment – ITIL training and/or certification | ||
| SKILLS | Strong communicator, both written and verbal, with high proficiency in the English language Excellent telephone manner Confident in servicing staff at all levels of the organisation, including senior management and board level executives Self-starter with drive and desire to work efficiently when unsupervised Acts as a team player within the Service Desk team Security conscious and risk aware | ||
| TECHNICAL KNOWLEDGE | Significant Level 1 knowledge, key essentials are: – Service Desk ticket management (e.g., Service Now) – User/Account administration (e.g., Active Directory, Business Systems) – IT Asset Management (hardware & software)- Microsoft experience (Teams, 365, Windows 11) – Remote Desktop support Exposure to the following would be an advantage: – Application user administration – Mobile Device Management (MDM) – Microsoft 365 Administration including Teams | ||